Your 8 Rights as a Filipino Consumer

Your 8 Rights as a Filipino Consumer

In the wake of the celebration of World Consumer Rights Day on March 15, the Department of Trade and Industry (DTI) once again reminds consumers of the importance of asserting and fulfilling their rights to overcome unfair trade practices and avoid exploitation.

“Everyone is a consumer and, as such, each of you would want to be treated safely, fairly, and honestly in every transaction you make,” says DTI in a statement issued March 28.

“To guide you, here are eight (8) basic consumer rights you are entitled to. Knowing them empowers and protects you against market abuses and social injustices.”

1. The right to basic needs. This is your right to have access to basic and essential goods and services, such as adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation. This right also reminds you to prioritize your needs over luxuries or unnecessary wants and focus on the quality of goods and services, rather than the brand, high price, and quantity.

2. The right to safety. This is your right to be protected against the marketing of goods or provision of services that are hazardous to your health and life. You can read first the label of a certain product to see its precautions, warning signs, expiration date, and PS (Philippine Standard) or ICC (Import Commodity Clearance) marks. If needed, you can also ask for a professional consultant to learn more about a product.

3. The right to information. This is your right to be given the facts you need to make informed choices and be protected against dishonest or misleading advertising and labelling. Before purchasing a product, you can read its label carefully to know its use, content, number of pieces, proper handling, and manufacturer. Also, before signing waivers, warranties, or service contracts, it helps that you understand all the provisions written in them.

4. The right to choose. This is your right to select from a range of goods and services at competitive prices with an assurance of satisfactory quality. You can always canvass for prices of similar or wide array of goods and services offered in the market before purchasing.

5. The right to representation. This is your right to express your interests as a consumer in the making and execution of government policies. You can attend public hearings or meetings regarding consumer issues to be aware of how consumer laws and regulations are being implemented in your area.

6. The right to redress. This is your right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services. In case you have bought a defective product, you can return to the store, look for Consumer Welfare Desk, and request a replacement, refund, or repair of the product.

7. The right to consumer education. This is your right to acquire the knowledge and skills necessary to be an informed consumer. You can read newspapers, magazines, and other materials that may educate you on how to get the best value for your money. You can also participate in seminars, conferences, and fora regarding consumer products, new concepts, and developments, which are conducted by government agencies, consumer groups, and business or industry sector.

8. The right to a healthy environment. This is your right to live and work in an environment that is neither threatening nor dangerous but rather permits a life of dignity and well-being. The government then must play its role in enforcing environmental and sanitation laws on factories, stores, and shops; while you need to reduce, reuse, and recycle the waste from your consumption.

For more information on consumer rights, send an e-mail to cpg@dti.gov.ph. To report a complaint on products and services, call DTI Direct 751-3330 or send a text message to (0917) 834-3330.

Photo: Wayne S. Grazio,Featured Photo from Philippine Retailers Association

SEC Suspends 84 Lending Firms

SEC Suspends 84 Lending Firms

The Securities & Exchange Commission (SEC) has suspended the Certificates of Registration of at least 84 credit and lending companies pursuant to SEC Resolution No. 174, dated March 7, 2017.

It may be recalled that the SEC has undertaken severe measures against the proliferation of “informal lenders,” or persons who engage in lending without primary registration (of incorporation) and secondary license (to extend loans to the public) from the SEC.

Under the Lending Company Regulation Act of 2007, or Republic Act No. 9474, it is illegal to act as a lending company or lending investor unless the entity registers as a corporation and secures a license to operate as one from the SEC.

The public is enjoined to get in touch with the SEC for any information concerning persons and entities engaged in illegal lending. You may call the Corporate Governance and Finance Department at (02) 818-5476 or 818-5516, or make an online report through the i-Message Mo on the Commission’s website.

For the complete list of entities with suspended registration, click here.

Featured Photo from My Office 

BSP Announces 2017 Exporters’ Forum

BSP Announces 2017 Exporters’ Forum

The Bangko Sentral ng Pilipinas (BSP) is convening the 2017 Exporters’ Forum on March 29, 2017 at the Bulwagang Bangko Sentral, 19/F, Multi-Storey Building, BSP Complex, Malate, Manila, from 9:00 a.m. to 1:30 p.m.

The Exporters’ Forum is an annual event which serves as a venue for discussion with representatives of major export industry firms and associations on recent developments, issues, and outlook for their respective sectors.

For inquiries on the forum, please contact the agency at (02) 306-2970 or 708-7701 local 2680 (landline), 708-7217 (fax), or 0908-261-6432 (mobile).

For the forum program, click here.

Featured Photo from Daily Tribune

DTI, retail giants partner to open Go Lokal! stores in malls

DTI, retail giants partner to open Go Lokal! stores in malls

The Department of Trade and Industry (DTI) has launched its first Go Lokal! store in Robinsons mall and plans to open a similar outlet in SM.

On March 24, DTI opened in Robinsons Place Manila its initial Go Lokal! store, a public-private collaboration between the agency and local retailer partners.

Go Lokal! is a design-based concept store and market platform showcasing modern and indigenous quality products crafted, designed, and created by Filipino micro, small, and medium enterprises (MSMEs).

The market platform is set to revolutionize the way hard-to-find and artisanal Filipino products are sold in the local market by bringing together a specially curated lineup that includes food products, apparel, accessories, home décor, gadgets, and gift items.

Trade Secretary Ramon Lopez said that aside from providing market access for MSME products, Go Lokal! is a venue for new entrepreneurs to test the marketability of their products without fear of losing on rental and commercial costs because their Go Lokal! experience is free of charge.

“DTI is excited to open its first mainstream Go Lokal! store with Robinsons Department Store as its dynamic partner in this effort of maximizing market access and providing exposure to our MSMEs,”  said Lopez. “We look forward to opening more outlets in their malls and department stores across the country.”

“Ultimately, it’s all about accessibility and opportunity for MSMEs, both of which you need to be successful in retail. Go Lokal! is one way for DTI and Robinsons Department Store to give assurance to these business owners that they have support from both the government and the private sector so they may profit from ventures that they are passionate about,” Robinsons Department Store president and COO Robina Gokongwei-Pe said.

Go Lokal! outlet at SM Makati

Also on March 24, DTI signed an agreement with Kultura, the country’s largest retailer of homegrown products, to open a Go Lokal! store in SM Makati.

Kultura’s Go Lokal! store opens in April at the second level of SM Makati and will run throughout the year.

“Kultura and Go Lokal! are complementary avenues to help our local MSMEs gain retail foothold in the Philippine domestic market. We are pleased to open a Go Lokal! together with Kultura as a testament of our collective thrust of inclusive growth and development of our MSMEs,” said Lopez.

“Kultura has become a showcase of local artistry and craftsmanship and furthers its advocacy by partnering with the DTI for its Go Lokal Project, providing a venue for the distribution and promotion of products sourced from MSMEs,” said Ivy Frances Yap, Kultura’s senior vice president for operations.

Featured Photo from Philippine Retailers Association